1. Acceptance of Terms
By accessing our website, purchasing products, or booking tables at La-Medusaa, you agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these terms, please cease use of our digital platforms immediately.
You must be at least 18 years old or under the supervision of a parent or legal guardian to make bookings, place digital orders, or set up accounts with us.
2. Reservations
Table bookings are subject to availability and confirmation. To preserve the high quality of our dining experiences, we enforce the following booking guidelines:
- Grace Period: We will hold reserved tables for a maximum of 15 minutes past the scheduled booking time. Past this period, the table may be released to waiting guests.
- Group Bookings: Reservations for parties larger than 8 guests must be made directly through our reservation line or events desk, and may require a securing deposit.
- Verification: We reserve the right to verify identities or request confirmation codes upon your arrival.
3. Food & Drink Orders
Our online menus and digital ordering system are provided for the convenience of our customers. Please note:
- Menu items are subject to dynamic availability depending on seasonal ingredients and kitchen stock.
- It is the customer's sole responsibility to highlight any severe food allergies, intolerances, or specific dietary restrictions during order submission.
- Once an online delivery or pickup order has entered the preparation stage in our kitchen, it cannot be edited or retracted.
4. Payments & Pricing
All prices displayed on our menus and checkout pages are in Indian Rupees (INR) and are inclusive of standard local government taxes and statutory levies unless stated otherwise.
Payments must be finalized in full at the time of placing online orders or upon completion of your dine-in experience. We accept major credit cards, debit cards, UPI, and approved digital payment platforms. We reserve the right to alter pricing, menus, or promotional campaigns without prior notice.
5. Cancellation Policy
We kindly request that cancellations for standard dining reservations be made at least 2 hours prior to the reserved time. Special dining events, private rooms, and holiday reservations may enforce stricter cancellation windows (e.g. 24 or 48 hours) as highlighted during the booking sequence.
Deposits paid for large group bookings or special menu selections may be withheld if cancellations are made outside the authorized timeframe.
6. Refund Policy
For online food delivery or takeaway orders, refunds will only be considered under the following circumstances:
- The order was cancelled by La-Medusaa due to ingredient shortages or unforeseen operational issues.
- The food delivered was incorrect, incomplete, or damaged, and was reported to customer care within 30 minutes of receipt.
Refunds are processed back to the original payment source and may take 5 to 7 business days to clear, depending on banking institutions.
7. Loyalty Program
La-Medusaa members may participate in our loyalty reward system. Point accumulation, tier advancements, and redemption offers are governed by program guidelines:
- Points are earned on authorized dining and online order values (excluding government taxes and service charges).
- Points are non-transferable and possess no cash value.
- Points expire after 12 months of account inactivity unless renewed under tier-specific rules.
8. User Responsibilities
When creating an account on our website, you agree to maintain absolute confidentiality of your login credentials. You are responsible for all bookings, orders, and interactions executed under your user profile.
You agree not to engage in malicious activities, upload malicious code, or attempt unauthorized entry into our database networks. Failure to comply will lead to immediate account termination and potential legal escalation.
9. Limitation of Liability
La-Medusaa, its directors, and operational staff shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or inability to access, our website and digital services.
We make no representations or warranties regarding the absolute continuity or error-free status of our online ordering systems or website servers.
10. Contact Information
If you require clarifications regarding these Terms & Conditions or wish to file a formal inquiry, please contact our support department:
La-Medusaa Restaurant, Bar & Lounge
SCO 44,45, District One Market, Sector 68, SAS Nagar, Punjab 140308
Email: support@La-Medusaa.com
Phone: +91 94272 72798